2012-09-12 Internal Training Course by AST internal trainer—Superior Customer Service Skills
From:Amphenol Author:Amphenol Clicks:20279times PubTime:2012/9/12 0:00
On September 12th, 2012, \ AST internal trainer course conference as the theme of superior customer service skills was delivered in 5F training room successfully ! In the fiercely competitive era, the customer is god, to win new customers, firmly grasp the existing client's heart, is important protection of the enterprise profit , and then service becomes one of the most important magic weapon to win the customers.
The training was taken by senior customer service manager, At first, trainees made a discussion about"why customer will be irritated?" ,after that the trainer introduced the concept of service and its characteristics ,customer satisfaction, etc., and then made the role playing, to truly understand and master superior customer service skills, at the end of the training ,they reviewed and made the summary .In line with the happy learning and happy working, the whole class was full of funny but no lack of wisdom .We are looking forward that the knowledge temployees gained will be used in actual operation, and be more supervior, more powerful.
